Privacy Policy

We collect two main categories of information:

• a) Personally Identifiable Information (PII):

  Information you provide directly, which may include:

  • Name, email address, phone number, postal address
  • Login details such as username and password
  • Payment details (credit/debit card, PayPal, billing address)
  • Academic or order-related information you choose to provide
• b) Non-Personally Identifiable Information (Non-PII):

  Automatically collected data, which may include:

  • Device type, browser type, operating system
  • IP address and general geolocation
  • Usage activity (pages visited, time spent, referring URLs)
  • Cookies and tracking technologies (explained in Section 6)

We use the information we collect to:

• Provide, process, and deliver the services you request
• Communicate with you about your orders, account, or support inquiries
• Personalize your experience on our site
• Improve our website, services, and customer experience
• Send you updates, offers, or promotions (you can opt out at any time)
• Protect against fraud, misuse, or unauthorized access
• Comply with legal obligations

We do not sell or rent your personal data. However, we may share information in the following cases:

• With service providers and contractors: For payment processing, hosting, analytics, marketing, or customer support. They are bound by strict confidentiality and security obligations.
• For legal compliance: If required by law, legal process, or to protect our rights, property, or safety.
• In business transfers: If we undergo a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.

Depending on where you live (e.g., EU/EEA under GDPR or California under CCPA), you may have the following rights:

• Access, update, or delete your personal data
• Request a copy of your data in a portable format
• Object to or restrict certain types of processing (like marketing)
• Opt out of sale/sharing of personal information (where applicable)
• Withdraw consent at any time

To exercise these rights, contact us at info@5staressays.com.

We implement technical, administrative, and physical safeguards to protect your data against unauthorized access, loss, misuse, or disclosure. While we use industry-standard measures, no method of transmission or storage is 100% secure.

We use cookies and similar technologies to:

• Recognize you when you return to our site
• Remember your preferences
• Improve site performance and security
• Provide relevant offers and ads

You can manage or disable cookies through your browser settings. Note that some features of our site may not function properly without cookies.

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Our website may include links to third-party sites, ads, or plug-ins. We are not responsible for the privacy practices of those third parties. Please review their policies before providing them with personal information.

Our services are not directed to children under the age of 13 (or 16 in the EU). We do not knowingly collect personal data from children. If we learn that we have inadvertently collected such data, we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in technology, law, or our services. Any updates will be posted here with the revised “Effective Date.” Continued use of our services after changes means you accept the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: