Our Guarantees

We stand by the quality of our work. If we fail to deliver your paper according to the agreed requirements or within the promised deadline, you are entitled to a full refund.

• Before a writer is assigned: You can cancel and receive a full refund.
• After a writer is assigned: Cancellations are not possible, but partial refunds or credits may be offered in special cases.
• Quality concerns: If you are not satisfied, our Quality Assurance team will review your claim and issue a fair refund or revision.
• Plagiarism claims: A valid Turnitin report is required as proof.

Refunds are processed within 7 business days through the original payment method.

Deadlines matter. We guarantee every order will be delivered on time, whether you need it in 10 days or 3 hours.

• If we fail to meet your deadline (without a valid customer-side delay), you are eligible for partial or full compensation.
• Customer delays, such as late payments, missing instructions, or delayed responses, are not covered under this guarantee.

Your trust is our priority. We guarantee that:

• Your personal details, payment information, and order history are kept fully confidential.
• We never share, rent, or sell your data to third parties.
• Our writers and staff are bound by strict confidentiality agreements.

You can work with us confidently knowing your identity and academic integrity are safe.

Every paper is written from scratch, checked with advanced plagiarism detection tools, and reviewed by our QA team.

• No copy-paste or reused papers.
• Plagiarism-free work guaranteed on all orders.
• Turnitin and other checks available on request.

If plagiarism is ever detected, you are eligible for a full refund.

We are here whenever you need us, day or night.

• Live Chat: Available 24/7 on our website
• Email: info@5staressays.com
• Phone (USA): +1-888-687-4420 (Text only)
• Other Numbers: +44 800-014-8287 (UK) | +61 290-995-772 (AUS)

Our customer support staff are ready to answer your questions, guide you through the ordering process, or assist with revisions at any time.